Advanced Technical Support

Prepaid two-hour technical support appointment for your Victron equipment and energy storage system.

Your $200 payment covers a two-hour remote appointment for dedicated troubleshooting and guidance. Our technical team helps diagnose complex system issues, optimize performance, and plan equipment upgrades.

How it works

1. Use the Book Now button to select your preferred date and time for a two-hour appointment.
2. Provide details about your system and the issue you need help with, then complete payment to submit your appointment request.
3. A Big Beard Battery staff member will review your request. Your appointment is not confirmed until our staff approves it.
4. If your requested time cannot be accommodated, our staff may decline that time and contact you to arrange a different appointment time.

Please wait for staff confirmation before treating your selected time as scheduled. Payment and selection of a time do not automatically confirm your appointment.

This is a remote service, so no physical product will be shipped. Additional support hours are available upon request.