Join us November 10-13 for the Tune Up & Turn Out Rally - Learn More

Shipping policy

Last updated: October 14, 2026

Thank you for choosing Big Beard Battery. The following policy explains our order-processing timelines, shipping methods, freight-delivery requirements and local-pickup options.

Order Processing

In-stock products are typically processed and shipped within 1–2 business days after the order is placed.

Orders are processed Monday through Friday, excluding holidays. Processing time is separate from the carrier’s estimated transit time.

If an item is out of stock or additional information is required before we can ship the order, our team will contact you using the information provided with your order.

Estimated Delivery Times

Once an order has shipped, estimated delivery times are:

  • Batteries: Approximately 7–10 days
  • Other products: Approximately 3–5 days

These are estimates and are not guaranteed delivery dates. Weather, carrier delays, remote delivery locations and other circumstances outside our control may affect delivery.

Battery Shipping

All orders containing a Big Beard Battery qualify for free standard shipping within the contiguous United States and Washington, DC. This includes single-battery orders of any voltage.

Additional components purchased on the same order also receive free standard shipping.

Battery orders may ship by ground carrier or LTL freight depending on the battery model, shipment weight and other products included. Our 24V and 48V batteries ship by LTL freight.

Alaska and Hawaii require a separate shipping estimate and are excluded from free shipping.

Non-Battery Orders

Orders that do not include batteries are shipped by UPS Ground, FedEx Ground or another appropriate carrier.

Shipping and handling charges for orders without batteries are calculated and displayed at checkout.

LTL Freight Deliveries

LTL freight is generally used for orders containing multiple batteries, large quantities of products or heavy equipment such as inverters.

Freight orders are secured to a pallet and delivered by a semi-truck or box truck. Liftgate service is included unless other arrangements are made.

The delivery address must:

  • Be accessible to a semi-truck or box truck
  • Provide sufficient space for the driver to approach and safely complete delivery
  • Have an authorized person available to inspect and accept the shipment when required

The carrier may contact the customer to schedule a delivery appointment. Customers are responsible for providing accurate contact information and responding to the carrier.

Inspecting Freight Deliveries

Customers must inspect freight shipments before accepting and signing for delivery.

Before signing:

  • Inspect the pallet, packaging and visible products for damage.
  • Photograph the shipment while it is still on the delivery vehicle whenever possible.
  • Look for punctures, crushed packaging, broken pallet boards, missing wrapping, shifted products or other signs of mishandling.
  • Confirm that the number of packages matches the delivery paperwork.

If damage is visible, the customer should either:

  1. Refuse the shipment; or
  2. Require the driver to describe and document the damage on the delivery receipt before it is signed.

Please photograph all damage and contact Big Beard Battery as soon as possible at sales@bigbeardbattery.com or 903-386-0668.

If a visibly damaged freight shipment is accepted without the damage being documented by the carrier, the carrier may deny the freight claim. In that situation, Big Beard Battery may be unable to provide a free replacement or reimbursement.

Concealed Damage

Damage that could not reasonably have been seen before unpacking must be reported to Big Beard Battery immediately after discovery. Please retain the product, pallet, boxes, wrapping and other packaging while the claim is reviewed.

Reporting concealed damage does not guarantee that the carrier will approve the claim.

Local Pickup

In-stock products selected for pickup are typically available within 1–2 business days after order placement.

Do not travel to collect an order until Big Beard Battery has confirmed that it is ready.

Pickup location:

Big Beard Battery
4453 State Highway 31 East
Athens, Texas 75752

Alaska and Hawaii

Customers requesting delivery to Alaska or Hawaii must contact us for a shipping estimate before placing an order.

Free-shipping promotions do not apply to Alaska or Hawaii. The customer is responsible for the additional shipping and handling costs.

International Shipping

Big Beard Battery does not currently ship orders outside the United States.

Incorrect or Inaccessible Addresses

Customers are responsible for entering a complete and accurate delivery address. Additional charges resulting from incorrect addresses, reconsignment, storage, redelivery or an inaccessible delivery location may be charged to the customer.

Questions

For shipping questions or help determining the appropriate delivery method, contact:

Big Beard Battery
Phone: 903-386-0668
Email: sales@bigbeardbattery.com