{"product_id":"advanced-technical-support","title":"Advanced Technical Support","description":"\u003cp\u003e\u003cstrong\u003ePrepaid two-hour technical support appointment for your Victron equipment and energy storage system.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYour $200 payment covers a two-hour remote appointment for dedicated troubleshooting and guidance. Our technical team helps diagnose complex system issues, optimize performance, and plan equipment upgrades.\u003c\/p\u003e\u003ch2\u003eHow it works\u003c\/h2\u003e\u003col\u003e\n\u003cli\u003eUse the Book Now button to select your preferred date and time for a two-hour appointment.\u003c\/li\u003e\n\u003cli\u003eProvide details about your system and the issue you need help with, then complete payment to submit your appointment request.\u003c\/li\u003e\n\u003cli\u003eA Big Beard Battery staff member will review your request. \u003cstrong\u003eYour appointment is not confirmed until our staff approves it.\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003eIf your requested time cannot be accommodated, our staff may decline that time and contact you to arrange a different appointment time.\u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003ePlease wait for staff confirmation before treating your selected time as scheduled. Payment and selection of a time do not automatically confirm your appointment.\u003c\/p\u003e\u003cp\u003eThis is a remote service, so no physical product will be shipped. Additional support hours are available upon request.\u003c\/p\u003e","brand":"Big Beard Battery","offers":[{"title":"Default Title","offer_id":49550932738304,"sku":null,"price":200.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0835\/6236\/5184\/files\/advanced-technical-support-with-blue-orange-and-power.png?v=1787776788","url":"https:\/\/www.bigbeardbattery.com\/products\/advanced-technical-support","provider":"Big Beard Battery","version":"1.0","type":"link"}